iCat Support

Best Practices and Considerations for Document Pack-out, Inventory, Restoration, and Warehousing.

Document Restoration

A guide for dedicated supervisors and leads: what to review after completing and uploading a pack-out Inventory.

Road Lead: Review Pack-out Inventory

Sync rooms lists between devices when working off-line at a job site

Local Room Sync on App

Leverage the mobile app to help your teams retrieve selected contents from storage with ease. Simplify warehouse logistics with pick lists.

Using Digital Pick Lists

Adjusters and Listing Companies can use this quick start reference guide for when only handling non-salvageable contents.

Use iCat Solely for Non-Salvage Inventory & Valuation

Mistakes happen!  This video will show you how to correct the problem if contents pictures were accidently added to room photos.

How To Turn Room Photos into Content Items

When scanning a barcode, the result appears in red and cannot be found.

Barcodes not Recognized in the Production View

What questions do your teams ask before starting a Pack-out?  Here are ideas to protect your company and ensure a smooth pack-out.

Insured Checklist

If a barcode is not recognized within iCat, there are a few reasons why.  Here is how to troubleshoot this issue.

Barcode Not Recognized in iCat

Setup SPF Records For User Emails Sent From iCAT Cloud

Contents Lists, Reports, Non-Salvage, Image Reports, explore them all.

How To Generate A Contents Report

Assign your custom tags to items or boxes to help create simple search lists.

Assign a Custom Tag to Contents

Jobs can be deleted from iCat.  However it is recommended that they simply be closed so they can be re-opened and accessed at a later date.

Delete a Job

Add your company logo to reports and on-screen views.  This article describes what format your company logo needs to be in prior to upload.

Upload Company Logo

How To Update Payment Details

Forgot to assign a barcode to an item?  Used the same barcode twice and now need to edit and change it?

Change or Assign a New Barcode Number to an Item

Want to show off your cleaning skills?  Add an after picture and give your marketers something to show off.

Add additional Item photo, or 'After Picture' Post Cleaning

Completed your pack-out inventory and now need to administratively add more contents to the Job?

Add a New Inventory Line Item in the Cloud without images.

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