iCat Support

Best Practices and Considerations for Document Pack-out, Inventory, Restoration, and Warehousing.

Document Restoration

A guide for dedicated supervisors and leads: what to review after completing and uploading a pack-out Inventory.

Sync rooms lists between devices when working off-line at a job site

Leverage the mobile app to help your teams retrieve selected contents from storage with ease. Simplify warehouse logistics with pick lists.

Adjusters and Listing Companies can use this quick start reference guide for when only handling non-salvageable contents.

Mistakes happen!  This video will show you how to correct the problem if contents pictures were accidently added to room photos.

When scanning a barcode, the result appears in red and cannot be found.

What questions do your teams ask or fill out at the end of a Pack-out?  Here are ideas to protect your company and ensure a smooth pack-out.

If a barcode is not recognized within iCat, there are a few reasons why.  Here is how to troubleshoot this issue.

Contents Lists, Reports, Non-Salvage, Image Reports, explore them all.

Assign your custom tags to items or boxes to help create simple search lists.

Jobs can be deleted from iCat.  However it is recommended that they simply be closed so they can be re-opened and accessed at a later date.

Add your company logo to reports and on-screen views.  This article describes what format your company logo needs to be in prior to upload.

Forgot to assign a barcode to an item?  Used the same barcode twice and now need to edit and change it?

Want to show off your cleaning skills?  Add an after picture and give your marketers something to show off.

Completed your pack-out inventory and now need to administratively add more contents to the Job?