How To...

Document Restoration

Best Practices and Considerations for Document Pack-out, Inventory, Restoration, and Warehousing.

Written by Support
Updated over a week ago

Road Lead: Review Pack-out Inventory

A guide for dedicated supervisors and leads: what to review after completing and uploading a pack-out Inventory.

Written by Support
Updated over a week ago

Local Room Sync on App

Sync rooms lists between devices when working off-line at a job site

Written by Support
Updated over a week ago

Using Digital Pick Lists

Leverage the mobile app to help your teams retrieve selected contents from storage with ease. Simplify warehouse logistics with pick lists.

Written by Support
Updated over a week ago

Use iCat Solely for Non-Salvage Inventory & Valuation

Adjusters and Listing Companies can use this quick start reference guide for when only handling non-salvageable contents.

Written by Support
Updated over a week ago

How To Turn Room Photos into Content Items

Mistakes happen! This video will show you how to correct the problem if contents pictures were accidently added to room photos.

Written by Support
Updated over a week ago

Barcodes not Recognized in the Production View

When scanning a barcode, the result appears in red and cannot be found.

Written by Support
Updated over a week ago

Pack-out: Insured Checklist

What questions do your teams ask or fill out at the end of a Pack-out? Here are ideas to protect your company and ensure a smooth pack-out.

Written by Support
Updated over a week ago

Barcode Not Recognized in iCat

If a barcode is not recognized within iCat, there are a few reasons why. Here is how to troubleshoot this issue.

Written by Support
Updated over a week ago

Setup SPF Records For User Emails Sent From iCAT Cloud

Written by Support
Updated over a week ago

How To Generate A Contents Report

Contents Lists, Reports, Non-Salvage, Image Reports, explore them all.

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Written by Xavier
Updated over a week ago

Assign a Custom Tag to Contents

Assign your custom tags to items or boxes to help create simple search lists.

Written by Support
Updated over a week ago

Delete a Job

Jobs can be deleted from iCat. However it is recommended that they simply be closed so they can be re-opened and accessed at a later date.

Written by Support
Updated over a week ago

Upload Company Logo

Add your company logo to reports and on-screen views. This article describes what format your company logo needs to be in prior to upload.

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Written by Xavier
Updated over a week ago

How To Update Payment Details

Need to update the credit card on file?

Written by Support
Updated over a week ago

Change or Assign a New Barcode Number to an Item

Forgot to assign a barcode to an item? Used the same barcode twice and now need to edit and change it?

Written by Support
Updated over a week ago

Add additional Item photo, or 'After Picture' Post Cleaning

Want to show off your cleaning skills? Add an after picture and give your marketers something to show off.

Written by Support
Updated over a week ago

Add a New Inventory Line Item in the Cloud without images.

Completed your pack-out inventory and now need to administratively add more contents to the Job?

Written by Support
Updated over a week ago