Recommended Workflow (Quick Reminder)
We always recommend creating the job in the cloud first, so it syncs automatically to all devices.
However, for after-hours jobs, emergency calls, or last-minute claims, technicians may need to create the job on the device first.
In these cases, you must later create the job in the cloud version of iCat and then connect that cloud job to the mobile job using the Job Cloud ID (job reference number).
Step 1: Locate the Job Cloud ID in the iCat Web Portal
After creating the job in the cloud, locate it in the Manage Jobs List (Office > Jobs).
Where to find the Job Cloud ID (Job Reference Number)
The Job Cloud ID / Reference Number appears in the Jobs List on the left side under Ref#.
Copy this number — you will enter it on the mobile device.
Step 2: Enter the Job Cloud ID on the Device
Once the cloud job exists:
Open the job on your mobile device.
When prompted for Job Cloud ID, tap the entry field.
Type the ID exactly as shown in the cloud.
Once entered, the device will sync the mobile job with the cloud job, and any inventory data captured on the device will be uploaded to the cloud. Press OK.
You’re All Set
After syncing:
All data flows normally
Uploads are linked to the correct cloud job
The job becomes fully available across all devices and in the web portal