iCat Support

Support MD

Xavier

Core tools for managing jobs, reviewing inventories, generating reports, and overseeing warehouse and production operations.

ADMINISTRATION & JOB MANAGEMENT

How to quickly and manually create a new Job in iCat.

Create a New Job

Pre-print barcode labels before arriving on-site so your team can quickly tag boxes and large items during a pack-out. These labels ensure accurate tracking throughout cleaning, storage, and pack-back.

How to Generate Pack-Out Inventory Barcode Labels

Empower homeowners with real-time visibility into their contents and restoration progress.

Giving Insured Access to Their Claim Portal

A simple, high-impact review to ensure clean estimating data and proper billable item documentation after pack-out.

How to Review a Pack-Out Inventory (3-Step Quick Review)

Learn how to identify which jobs and contents need attention today, stay proactive, and keep your production workflow moving efficiently.

How to Use Manager Statistics to Prioritize Your Contents Work

Learn how to generate a clean, image-based contents report for an entire job or any filtered list of items—perfect for adjusters, insureds, and documentation.

Generating a Contents Report (with Images)

Learn how to generate the Contents Estimate Report to review cleaning box totals, single billable items, and bill-by-item box contents—ensuring accurate and defendable billing.

Generating the Contents Estimate Report

Learn why closing jobs in iCat is essential for speed, clarity, and system performance — and how easy it is to close completed jobs in bulk from the Manage Jobs…

How To Close Or Reopen A Job

Essential day-to-day workflows: reviewing pack-outs, generating reports, searching contents, and monitoring active jobs.

Daily Administration

Learn how to invite the homeowner to review their non-salvage items so they can add purchase details, condition, and item history, helping produce accurate LKQ valuations and reducing adjuster workload.

How to Send the Homeowner Non-Salvage Valuation Review Link (Optional)

Learn how and when to send jobs to Fast AI LKQ, how to identify which jobs require valuation, and the critical requirement to review all data before sending anything to…

Send a Job to Fast AI LKQ (Optional)

Learn how to review AI-generated LKQ valuations before sending your non-salvage Schedule of Loss to the adjuster.

Reviewing AI Valuation Data (Fast AI LKQ)

Learn when and how to send the non-salvage Schedule of Loss to the adjuster—after pack-out review, homeowner participation, and/or LKQ valuation—based on who will complete each step.

Send the Non-Salvage Schedule of Loss

A paid valuation service that provides guaranteed replacement values for all non-salvage contents with no administrative review required.

Fast LKQ – Non-Salvage Inventory Valuation Service (Paid) (Optional)

Once the homeowner marks their work as completed, they no longer have access to editing their non-salvage inventory.

Unlock Homeowner Access to their Non-salvage Inventory

Upload non-salvage data via excel or CSV.

Upload External Non-Salvage Data into a Job

All workflows for documenting non-salvage contents, generating schedules of loss, sending homeowner valuation links, and reviewing AI LKQ valuations.

Non-Salvage & Valuation

AI-driven inventory, categorization, and valuation — all automatic.

Say Goodbye to Manual Inventory. Say Hello to AI.

Each item receives a Production Status that is automatically assigned by the system based on the following conditions:

Item Production Status

Job Production Status

Tools and resources for administrators to manage system settings, workflows, and company-wide configurations.

Admin Resources

Leverage the mobile app to help your teams retrieve selected contents from storage with ease. Simplify warehouse logistics with pick lists.

Using Digital Pick Lists

Mistakes happen!  This video will show you how to correct the problem if contents pictures were accidently added to room photos.

How To Turn Room Photos into Content Items

Assign your custom tags to items or boxes to help create simple search lists.

Assign a Custom Tag to Contents

Jobs can be deleted from iCat.  However it is recommended that they simply be closed so they can be re-opened and accessed at a later date.

Delete a Job

How To Update Payment Details

Forgot to assign a barcode to an item?  Used the same barcode twice and now need to edit and change it?

Change or Assign a New Barcode Number to an Item

Emergency barcodes are a small set of generic labels stored in field vehicles.They are used only when a team unexpectedly runs out of job-specific barcodes during a pack-out.

How to Generate Emergency Barcode Labels (Unique Barcode Series)

Completed your pack-out inventory and now need to administratively add more contents to the Job?

Add a New Inventory Line Item in the Cloud without images.

Merge Multiple Contents into One

Have you selected the wrong box type during inventory?  Has the density of the box changed since pack-out?

How To Change A Box Type

During cleaning, items must often be split like a Picture from its Frame.

Split an Item into Two Separate Items

How to perform an administrative transfer of a single item from one box to another inside the web platform.

Transfer an Item from One Box to Another

Powerful tools to correct common pack-out mistakes in seconds.

Inventory Repair – Global Edit for Quick Fixes

Use Global Edit to change the original location of an item.

Inventory Repair - Change Contents Original Room Location

Pick lists tell your warehouse team exactly which items are needed and where to find them.

Generate a Pick List to Locate Contents

Change the name, adjuster, or other important information of a Job

Edit a Job Details

Made a mistake?  Inventoried a box as if it was just a single item?

How To Convert a Single Item Into a Box

How To Delete An Item

Learn how to print barcodes for any existing warehouse or production location—rows, vaults, staging areas—using the iCat web portal or the mobile app.

How to Print Location Barcodes (Cloud & Mobile)

This article shows how to locate the Job Cloud ID in the web portal and use it to sync the mobile job with the cloud version.

Where to Find the Job Cloud ID (For Jobs Created in the Field First)

Barcode sequence does not matter.  Barcodes do not need to be consecutive or in numeric order.  The only requirement is that each barcode is unique.

Barcode Sequence: What Matters (and What Doesn’t)

This guide explains how to enable QR barcodes in iCat and update all mobile devices so they can scan QR codes correctly.

How to Switch iCat from Barcodes to QR Codes

This guide explains how to edit an existing location name or properties in iCat using the web portal.

How to Edit a Location Name in iCat

If a new user has not yet confirmed their email address, iCat will automatically present the option to resend the verification email during login.

Resending a Verification Email for a New User

How To...

A guide for confirming key information before, during, and after your pack-out.

This checklist helps ensure a smooth and transparent pack-out process while protecting both your company and the insured.

Insured Checklist

Training Guide for Movers Supporting iCat-Powered Contractors

Working with Moving Companies

Field Interaction

Overview of the Homeowner Contents Portal and How to Navigate.

Homeowner Contents Portal

How to Navigate the Homeowner Non-Salvage Review Portal

Homeowner Non-Salvage Photo Valuation Review

Homeowner Support

A guided overview of iCat’s main software views, explaining what each view does, how to use it effectively, and when to use it. Ideal for onboarding new admins and helping teams understand the purpose of each screen.

Software Views

Learn how to find contents quickly in the Production View to support daily processing, scanning, movement, and delivery tasks.

Search Options in the Production View

Left Tree. Right Tree. Understand what is where so the data returned from a search makes sense after you perform a search.

Understanding the Search Results in Production View

Assign a sub-trade or contractor to inspect, estimate, repair, pick up, and deliver an item in iCat using the Subcontractor Module.

Recommend a Subcontractor to Restore or Repair a Content Item

Contents Production View

Navigate to the Job Dashboard and learn how to access all features.

The Job Dashboard - An Overview

A transparency tool you may choose to use—and a powerful marketing asset.

Give Adjusters Access to Their Claims Portal

Sometimes, the file is too big to send by Excel, so you can publish the SOL online so the adjuster can view and edit the inventory online.

Publish Non-Salvage Inventory On-line to Adjuster Portal

Approval For Disposal

Job Dashboard

Master the search tools that let you find, filter, and manage any content item in your system.

Contents Administration View – Search Options

Once a search is completed, understand what each column and color identifies in the Contents Administration View.

Understanding the Search Results and Columns - Contents Administration View

Quickly apply visual tags to any content items for easier searching, auditing, and QA.

Add Search Tags to Items Using the Gallery View

While viewing and reviewing contents, click the item to make edits.

Edit an item from the Gallery View

Generate a JPG or a zip file to export image data to share or upload to another system.

Export / Download Content Item Images

Understand how to send inventory to iCat's Image Recognition Process and start to increase your company's profitability.

Get Descriptions - Send to Fast CATALOG

Contents Administration View

Find Jobs and use the Action Menu to Pivot to most relevant reports and documents.

Jobs View - An Overview

Navigate to the Room Images View to see all room photos associated with a specific Job.

Navigate to the Room Images Page

Create a photo report containing all the room images a job.

Generate a Room Image Report

Map A Job using Google Maps

Jobs View

Your complete, item-level record for tracking, reviewing, and correcting inventory details.

Content Item Dashboard

Navigate to the dashboard of a specific content item gain deeper insight, add images, edit the item, and much more.

Open the Content/Job Item Dashboard

From the Job Item Dashboard you can export full resolution images, helpful when dealing with contents issues or items specific discussions.

Export Images for a Single Content Item

Change the item description, category, original location, barcode, original room, pricing, and other administrative edits and updates.

Edit the Details of a Single Content Item

In the Item Detail View select the image checkboxes to either hide or edit the original image / photo.

Hide or Edit an Item Image

With Management Rights you can delete an image or photo from a content line item.

Delete A Content Item Image

How to split or divide an item into two or more line items using the Job Item dashboard.

How To Split or Divide a Content Item

To have all the images/photos of one single content line generated into a report, use the Job Item Dashboard.

Generate a Image / Photo Report for a Single Content Line Item

Item Dashboard View

iCat Data Storage With Geo-Redundancy Replication.  Secure Data Encryption.  TLS 1.2 256-BIT AES Encryption FIPS 140-2 Compliant SAST OWASP

Digital Security FAQ

Security Information

Find answers and get help from Intercom Support and Community Experts

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