iCat Support

How to quickly and manually create a new Job in iCat.

Create a New Job

Pre-print barcode labels before arriving on-site so your team can quickly tag boxes and large items during a pack-out. These labels ensure accurate tracking throughout cleaning, storage, and pack-back.

How to Generate Pack-Out Inventory Barcode Labels

Empower homeowners with real-time visibility into their contents and restoration progress.

Giving Insured Access to Their Claim Portal

A simple, high-impact review to ensure clean estimating data and proper billable item documentation after pack-out.

How to Review a Pack-Out Inventory (3-Step Quick Review)

Learn how to identify which jobs and contents need attention today, stay proactive, and keep your production workflow moving efficiently.

How to Use Manager Statistics to Prioritize Your Contents Work

Learn how to generate a clean, image-based contents report for an entire job or any filtered list of items—perfect for adjusters, insureds, and documentation.

Generating a Contents Report (with Images)

Learn how to generate the Contents Estimate Report to review cleaning box totals, single billable items, and bill-by-item box contents—ensuring accurate and defendable billing.

Generating the Contents Estimate Report

Learn why closing jobs in iCat is essential for speed, clarity, and system performance — and how easy it is to close completed jobs in bulk from the Manage Jobs…

How To Close Or Reopen A Job

Support MD

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Essential day-to-day workflows: reviewing pack-outs, generating reports, searching contents, and monitoring active jobs.

Daily Administration

Learn how to invite the homeowner to review their non-salvage items so they can add purchase details, condition, and item history, helping produce accurate LKQ valuations and reducing adjuster workload.

How to Send the Homeowner Non-Salvage Valuation Review Link (Optional)

Learn how and when to send jobs to Fast AI LKQ, how to identify which jobs require valuation, and the critical requirement to review all data before sending anything to…

Send a Job to Fast AI LKQ (Optional)

Learn how to review AI-generated LKQ valuations before sending your non-salvage Schedule of Loss to the adjuster.

Reviewing AI Valuation Data (Fast AI LKQ)

Learn when and how to send the non-salvage Schedule of Loss to the adjuster—after pack-out review, homeowner participation, and/or LKQ valuation—based on who will complete each step.

Send the Non-Salvage Schedule of Loss

A paid valuation service that provides guaranteed replacement values for all non-salvage contents with no administrative review required.

Fast LKQ – Non-Salvage Inventory Valuation Service (Paid) (Optional)

Once the homeowner marks their work as completed, they no longer have access to editing their non-salvage inventory.

Unlock Homeowner Access to their Non-salvage Inventory

Upload non-salvage data via excel or CSV.

Upload External Non-Salvage Data into a Job

All workflows for documenting non-salvage contents, generating schedules of loss, sending homeowner valuation links, and reviewing AI LKQ valuations.

Non-Salvage & Valuation

Find answers and get help from Intercom Support and Community Experts

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