iCat Support

Support MD

A guided overview of iCat’s main software views, explaining what each view does, how to use it effectively, and when to use it. Ideal for onboarding new admins and helping teams understand the purpose of each screen.

Software Views

Learn how to find contents quickly in the Production View to support daily processing, scanning, movement, and delivery tasks.

Search Options in the Production View

Left Tree. Right Tree. Understand what is where so the data returned from a search makes sense after you perform a search.

Understanding the Search Results in Production View

Assign a sub-trade or contractor to inspect, estimate, repair, pick up, and deliver an item in iCat using the Subcontractor Module.

Recommend a Subcontractor to Restore or Repair a Content Item

Contents Production View

Navigate to the Job Dashboard and learn how to access all features.

The Job Dashboard - An Overview

A transparency tool you may choose to use—and a powerful marketing asset.

Give Adjusters Access to Their Claims Portal

Sometimes, the file is too big to send by Excel, so you can publish the SOL online so the adjuster can view and edit the inventory online.

Publish Non-Salvage Inventory On-line to Adjuster Portal

Approval For Disposal

Job Dashboard

Master the search tools that let you find, filter, and manage any content item in your system.

Contents Administration View – Search Options

Once a search is completed, understand what each column and color identifies in the Contents Administration View.

Understanding the Search Results and Columns - Contents Administration View

Quickly apply visual tags to any content items for easier searching, auditing, and QA.

Add Search Tags to Items Using the Gallery View

While viewing and reviewing contents, click the item to make edits.

Edit an item from the Gallery View

Generate a JPG or a zip file to export image data to share or upload to another system.

Export / Download Content Item Images

Understand how to send inventory to iCat's Image Recognition Process and start to increase your company's profitability.

Get Descriptions - Send to Fast CATALOG

Contents Administration View

Find Jobs and use the Action Menu to Pivot to most relevant reports and documents.

Jobs View - An Overview

Navigate to the Room Images View to see all room photos associated with a specific Job.

Navigate to the Room Images Page

Create a photo report containing all the room images a job.

Generate a Room Image Report

Map A Job using Google Maps

Jobs View

Your complete, item-level record for tracking, reviewing, and correcting inventory details.

Content Item Dashboard

Navigate to the dashboard of a specific content item gain deeper insight, add images, edit the item, and much more.

Open the Content/Job Item Dashboard

From the Job Item Dashboard you can export full resolution images, helpful when dealing with contents issues or items specific discussions.

Export Images for a Single Content Item

Change the item description, category, original location, barcode, original room, pricing, and other administrative edits and updates.

Edit the Details of a Single Content Item

In the Item Detail View select the image checkboxes to either hide or edit the original image / photo.

Hide or Edit an Item Image

With Management Rights you can delete an image or photo from a content line item.

Delete A Content Item Image

How to split or divide an item into two or more line items using the Job Item dashboard.

How To Split or Divide a Content Item

To have all the images/photos of one single content line generated into a report, use the Job Item Dashboard.

Generate a Image / Photo Report for a Single Content Line Item

Item Dashboard View

iCat Data Storage With Geo-Redundancy Replication.  Secure Data Encryption.  TLS 1.2 256-BIT AES Encryption FIPS 140-2 Compliant SAST OWASP

Digital Security FAQ

Security Information

Find answers and get help from Intercom Support and Community Experts

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