iCat Support

What needs to be cleaned? Delivered? What core things need to be completed today?  Our Manager's Statistics View can help.

Managers Statistics - An Overview

Support MD

Xavier

Software Views

This view is about finding contents.  Learn how to search for contents to match daily processing and manipulation requirements.

Search Options in the Production View

Left Tree. Right Tree. Understand what is where so the data returned from a search makes sense after you perform a search.

Understanding the Search Results in Production View

Keep your warehouse organized and know where to find those empty Vaults.

Transfer and Organize Empty Movable Locations

More search examples.  Learn how to use the Production View to search for contents to be cleaned.  These contents do not have a status.

Find Contents To Clean

Learn to navigate the Search bar within the Production View

Find Rush Contents To Clean

Find anything and create a pick list for your warehouse teams so they can physically locate the contents you need.

Create a Pick List

Use the Contents Production View to mark an item as Rush.

Mark or Flag an Item(s) as Rush

Transfer contents in the Production View using the cloud login.

Transfer Contents using the Web

Exercise total visual control in your warehouse by generating location reports for all your vaults, pallets, and crates.

Print a Location Report for your Vault or Pallet

After cleaning, mark the item as restored using the cloud or the app.

Update Content Item Status after Cleaning

After cleaning, print a refreshed barcode for the new pack-back box.

Print a Pack-back Label

For an item not currently in a box, it can be placed into a new box using the Production View.

Package a Single Item into a NEW Box

Contents Delivery Process

Merge Multiple Contents into One

Assign a sub-trade or contractor to inspect, estimate, repair, pick up, and deliver an item in iCat using the Subcontractor Module.

Recommend a Subcontractor to Restore or Repair a Content Item

Use and apply custom search tags to help create Smart Search lists for a Job's contents.

Assign a Custom Search Tag to a Group of Contents

Have you selected the wrong box type during inventory?  Has the density of the box changed since pack-out?

How To Change A Box Type

During cleaning, items must often be split like a Picture from its Frame.

Split an Item into Two Separate Items

To move an item from box to box, use the transfer function in the Contents Production View.

Transfer an Item from One Box into another Box

Disposing Contents Using iCat

Contents Production View

Navigate to the Job Dashboard and learn how to access all features.

The Job Dashboard - An Overview

Give adjuster first-time access to their claims portal.

Give Adjuster Access to Their Claims Portal

Provide access to the homeowner portal and let your insured review their contents claim online, reducing calls and emails to your office.

Giving Insured Access to Their Claim Portal

Allow homeowners to review non-salvage data and input valuable information to assist in the valuation process.  Here's how to send the link.

Email Homeowner Non-Salvage Photo Valuation Link

Once the homeowner marks their work as completed, they no longer have access to editing their non-salvage inventory.

Unlock Homeowner Access to their Non-salvage Inventory

Sometimes, the file is too big to send by Excel, so you can publish the SOL online so the adjuster can view and edit the inventory online.

Publish Non-Salvage Inventory On-line to Adjuster Portal

Approval For Disposal

Optimize the speed of your iCat instance and declutter all your views by closing jobs when they are done.  It's easy to reopen a job later.

How To Close Or Reopen A Job

Job Dashboard

Searching for contents using the Contents Administration View

Powerful Admin Search Options

Add tags while visually reviewing contents to help you create custom search lists for a specific job.

Add "Search Tags" to Items Using the Gallery View

More resources to help with most common pack-out inventory mistakes.

Inventory Repair - Global Edit for more Quick Fixes

Use Global Edit to change the original location of an item.

Inventory Repair - Change Contents Original Room Location

Upload non-salvage data via excel or CSV.

Upload External Non-Salvage Data into a Job

While viewing and reviewing contents, click the item to make edits.

Edit an item from the Gallery View

Generate a JPG or a zip file to export image data to share or upload to another system.

Export / Download Content Item Images

Pick lists are essential to communicate to the warehouse teams exactly which items are needed and where they can be located.

Generate a Pick-list to Locate Contents

Understand how to send inventory to iCat's Image Recognition Process and start to increase your company's profitability.

Get Descriptions - Send to Fast CATALOG

An essential step for a restoration, warehouse, or admin manager to ensure a proper inventory was taken—a great way to spot errors.

Review a Pack-out Inventory with the Gallery View

Get Replacement Values for all your non-salvage Contents and present and bill for a full, completed schedule of loss reports.

Fast LKQ - Non Salvage Inventory Valuation Service

Quickly and visually review the non-salvage inventory to ensure the photo inventory was done correctly using best practices.

Review Non-Salvage Inventory

Generate a full or partial non-salvage schedule of loss.

Non-Salvage Schedule of Loss

General and Specific Contents Report

Once a search is completed, understand what each column and color identifies in the Contents Administration View.

Understanding the Search Results and Columns - Contents Administration View

Contents Administration View

How to create and add a new Job in the cloud.

Create a New Job

Find Jobs and use the Action Menu to Pivot to most relevant reports and documents.

Jobs View - An Overview

Change the name, adjuster, or other important information of a Job

Edit a Job Details

Navigate to the Room Images View to see all the room images photos related to a specific Job.

Navigate to the Room Images Page

Create a photo report containing all the room images a job.

Generate a Room Image Report

Get an estimate out the door quickly with a speedy Pre Pack-out Reserve Estimate.

Pre Pack-out Reserves Estimate

One click Contents List direct from the Jobs View.

Generate a Contents List

Schedule of Loss (SOL) Non-Salvage Inventory

Non-Salvage Inventory - Schedule of Loss

Quickly generate the custom documents needed for a Job.  Group authorization forms, checklists, and other documents to one a one click file.

Create, Group, and Print Custom Documents for a Job

Map A Job using Google Maps

Jobs View

Understand and view the deeper data and options associated with a single content line item in iCat along with edit possibilities.

Content Job Item Dashboard Overview

Navigate to the dashboard of a specific content item gain deeper insight, add images, edit the item, and much more.

Open the Content/Job Item Dashboard

From the Job Item Dashboard you can export full resolution images, helpful when dealing with contents issues or items specific discussions.

Export Images for a Single Content Item

Change the item description, category, original location, barcode, original room, pricing, and other administrative edits and updates.

Edit the Details of a Single Content Item

In the Item Detail View select the image checkboxes to either hide or edit the original image / photo.

Hide or Edit an Item Image

With Management Rights you can delete an image or photo from a content line item.

Delete A Content Item Image

How to split or divide an item into two or more line items using the Job Item dashboard.

How To Split or Divide a Content Item

To have all the images/photos of one single content line generated into a report, use the Job Item Dashboard.

Generate a Image / Photo Report for a Single Content Line Item

Item Dashboard View

Find answers and get help from Intercom Support and Community Experts

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