While iCat includes a full Adjuster Portal, most adjusters will not use it.
They already manage multiple systems and rarely want another login.
Because of this, the Adjuster Portal should be viewed primarily as a marketing tool, not a required workflow feature.
However, your sales and marketing team should fully understand that this portal exists.
It demonstrates transparency, professionalism, and modern tooling—key talking points when speaking with adjusters, carriers, and large organizations.
About Sending Adjuster Access
If you decide to provide portal access:
Only send the link once.
Sending it again resets the adjuster’s login credentials.Use this feature only if the adjuster specifically requests portal access or if it supports a marketing conversation.
Recommended Internal Practice
Have your marketers or admins create a test Adjuster account and explore the portal.
This allows them to understand:
What adjusters could see
How field technician work translates into the adjuster view
How transparency builds trust and supports sales discussions
Even if adjusters rarely log in, knowing this tool exists—and being able to speak intelligently about it—is valuable when positioning your company as modern, transparent, and easy to work with.