iCat Support

Add your company details, contact information, hours of operation, and branding.This information appears on your reports, forms, packing slips, customer portals, and adjuster portals.Add your location, email address, hours of…

Company Setup

Learn the difference between Flat-Rate Cleaning Boxes and Bill-By-Item (Regular) Boxes, why both are required, and how to set them up correctly.

Add Box Resources

Quick steps for adding a new user to iCat.

Add or Edit an Employee / User

Learn how to organize your facility by creating hierarchical warehouse locations in iCat so you can easily track vaults, pallets, crates, rolling racks, and large content items.

Setting Up Warehouse Locations in iCat

Learn how to create container-type warehouse locations that can be moved throughout your facility and used to store contents from a job.

Create a Moveable Storage Location (Vault, Pallet, Crate, or Rack)

Learn how to set up insurance companies, branches, and adjusters so they can access the Adjuster Web Portal for reviewing non-salvage inventories and reports.

Add Insurance Company, Branch, and Adjuster

Add your company logo to reports and on-screen views.  This article describes what format your company logo needs to be in prior to upload.

Upload Company Logo

The essential hardware needed for smooth pack-out, warehouse, and pack-back operations.

iCat Hardware Guide

Talking points to help your staff understand why iCat matters — and why it makes their work easier.

How to Introduce iCat to Your Team

Xavier

Support MD

Basic Software Setup

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.