iCat Support

Support MD

Setup your Company information, boxes, locations, and other important data to begin successfully using iCat.

Is this your first time using iCat?  Make sure to complete the required setup!

Add your location, email address, hours of operation, and company logo.

Learn about Cleaning Box vs. Regular Box Resources, why you need to use them, and how to set them up correctly.

Download the latest iCat Inventory App from the App Store onto your iOS Device.

How to add a user and set their appropriate rights.

How to create Vaults, Racks, Pallets, and any container-type location that can be moved through the facility and hold contents from a Job.

Complete this setup if you allow adjusters to log into the Adjuster Web Portal to access non-salvage inventories and reports.

Set up warehouse locations to track the locations of your vaults, crates, pallets, rolling racks, and individual large content items.

Protect your company.  Learn the basics of documenting rooms, including walk-in and walk-out images.

New to Digital Inventory?  Learn the iCat approach to inventorying large content items.

New to Digital Inventory:?  Learn iCat's approach to inventorying contents into a Box.

Discover iCat's approach to non-salvage inventory to fully leverage all available tools and technology to provide world-class data.

Authorizations, checklists, welcome overviews, direction of payment, and any document you need for a job can be created and bundled in iCat.

Set up Custom Tags for Pack-out Inventory, warehouse tracking/flagging, or to help organize inventory.  Get Creative!

Customize, edit, and brand any customer facing automated email from iCat.

A core feature for electronics restoration contractors is the ability to assign parts to a parts bin for a specific content item.

Track the pickup, estimating, repair, and delivery process associated with contents assigned to a subcontractor.

Track labor when using Field Services.  Leverage Statistics on Pack-out Performance by Employee and Team Lead.  Generate Quick Estimates.