This short tutorial will guide you through setting up your company. The information you input here will appear on your reports, forms, and online adjuster and insured portals.
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Company Name:  Your company's full name
​Subtitle: Your company's slogan or tagline
​Contact Details: Your company's main headquarters address and phone number.
​Time Zone: The time zone of your company's main office.
​Short / Long Date Time Format: The format in which the date will be displayed throughout most views and reports.
​Company Logo: Your company's logo is uploaded through the web interface. A clear, high-resolution logo in .jpg format set at 800 X 600 pixels, with a transparent or white background, is encouraged for best printing results. [Select the checkbox to include the company logo on the login page.]
​Company Banner: A Company Banner on your web portal is viewable by the insured and the adjuster if you have authorized them.
​Set Working Hours: The working hours of your company. This is useful with iCAT's Field Services feature, which calculates the cost of resources, including labor costs, based on time used in the field and whether or not these resources are to be billed for regular time, overtime, double time, or a combination of all three.
​Authorization Text: The Text you enter into this field will be displayed on the Main Report Estimate.   It's telling the adjuster who looks at this report that you have all the authorizations required to proceed.
​Warranty Text: Warranty information that will appear on packing slips for client signature. A packing slip is the delivery document which outlines all the contents being returned to the insured. If your company has a warranty or return policy, here is where you enter the text. See Below
​Signature Text: Text will appear near the signature located on the Packing Slip. Example: “All items have been received in good condition. See Below

Authorization Text:

Insured has authorized the economical restoration/repairs outlined below, the environmental disposal of non-salvageable (documented) items, and the return of all restored items. The insured has signed this authorization request along with a direction of payment to ~ for all work performed by ~

Warranty Text:

This is to let you know that the Platinum Warranty Coverage applies to your affected contents, which have successfully been restored from any damage related to the nature of your claim.
The Platinum Warranty Coverage covers these products for one year from the date they were successfully restored for any damage directly related to the nature of your original insurance claim. Please note that the warranty will not be covered if the insured declines the setup during delivery.
Any item returned for warranty inspection will either.

1. Be repaired/restored to pre-loss condition; or
2. If the unit is not repairable/restorable, the restoration charge will be credited, and the item will be scheduled and reported to the company as an item that your insurance is not economical to restore and subsequently requires replacement through your existing policy.

Submitting a claim:
Carry-In: Please bring the warranty item to our location for a complete inspection and repair/restore the item under warranty.

On-Site: If the item requires more than one person to move, ~ will arrange to pick up, inspect, repair, and return the item under warranty.

Note:
1. Any item with a warranty sticker removed will NOT be covered under warranty.
2. All warranty submissions will require A credit card and a completed pre-authorization form. No charges will be incurred if the damage found is related to the nature of the claim.

If the damage found is NOT related to the claim, the insured is responsible for any inspection, pickup, and delivery charges as applicable.
3. Software, Data, and Computer Viruses are not covered under the Warranty Program.
4. Items repaired using parts and labour will hold a warranty of 60 days.

Sincerely,

Service Director
~

Signature Text:

I confirm receipt of the items outlined and am satisfied with the quality of the work. And further authorize my insurance company to pay ~ directly for any services related to my claim, which ~ has been involved with. Setup and Placement Refusal: Please be advised that ~ is here to deliver and return items to their original room location unless otherwise indicated. By refusing setup and requesting boxes and items to be placed in an area other than the actual room, ~ will not be responsible for retrieving items from different boxes later. Consult your packing slip or search your products online to see which item is in which box location. I understand that I will not be responsible for lost or damaged contents in boxes and individual items, which I refused to go through with the delivery and setup personnel at the time of delivery. Insured / Road Lead Initial here if setup refused, or boxes requested to be placed in a location other than original location: _________________ __________________Insured’s Initials / Road Lead’s initials