Rolling out new technology can feel intimidating to a team that’s used to doing things a certain way. But iCat isn’t more work — it’s the opposite.
Use this guide to align your team, whether you’re exploring iCat for the first time or preparing everyone for onboarding and training.
These talking points help pack-out teams, warehouse staff, estimators, admins, and managers understand how iCat supports them and why modern contents operations rely on it.
1. Start With What Everyone Cares About: Speed
The biggest factor in team buy-in is simple:
“Make my day faster and easier.”
iCat delivers this immediately:
No typing descriptions
AI creates item descriptions automatically
AI categorizes items
AI performs valuation (LKQ)
Point → shoot → move
Faster packouts
Less mental load
Fewer interruptions
Teams feel this from day one.
2. “You Don’t Have to Think — Just Shoot and Move.”
Before iCat, techs had to type, guess, decide, and double-check everything.
With iCat:
AI handles descriptions
AI handles categories
AI handles valuation
Techs take photos and keep moving
This reduces stress and makes the workflow simple and fast.
3. iCat Makes the Entire Day Calmer
Teams consistently report:
Less chaos
Less guessing
Less confusion in the warehouse
Fewer admin interruptions
Fewer “Where is that item?” moments
Fewer calls from adjusters or insureds
Everything becomes trackable, predictable, and easy to find.
4. Warehousing and Tracking Become Faster — And Mistakes Drop
When contents reach the warehouse, the benefits continue:
Clear item and box tracking
Simple scanning at every stage
Fewer misplaced items
Faster lookups
Fewer corrections
More confidence in inventory accuracy
Clean field documentation = clean production = clean storage.
5. Portals Reduce Phone Calls and Free Up Your Team
The insured and adjuster portals prevent many tedious administrative tasks:
Fewer “What’s the status?” calls
Fewer “Can you send that photo?” requests
Fewer emails
Less interruption for staff
Portals keep everyone informed automatically and improve customer experience.
6. iCat Removes Work — It Doesn’t Add Work
This is important to say directly:
iCat removes the work your team dislikes.
No typing
No guessing
No chasing details
No manual descriptions
You take photos. iCat handles the rest.
7. iCat Helps Prevent Errors
When descriptions, categories, and valuation are handled by AI:
Fewer missed items
Cleaner documentation
Less rework
Fewer admin corrections
Less adjuster friction
Faster approvals
Less rework means less stress.
8. New Hires Succeed Faster
Because iCat handles the heavy lifting:
New hires don’t need contents experience
They don’t need terminology
They don’t need to create descriptions
They perform well immediately
Senior staff spend less time training
Teams get stronger, faster.
9. Show Them Their Work Has Impact
iCat helps your team deliver:
Clear documentation
Faster claim progress
Happier insureds
Better adjuster relationships
More work for the company
It reflects positively on the entire team.
10. The Core Message
Here’s the simplest way to summarize iCat to your team:
“iCat makes your job easier, faster, and cleaner.
You take photos. The AI does the rest.
Less typing. Less thinking. Less stress.”