I confirm that [Insert Company] staff explained the pack-out process.

[Insert Company] staff informed me to remove all high-value, dangerous, or illegal items, including:
cash, jewelry, medications, credit cards, passports, firearms, and illicit drugs.

I have notified [Insert Company] staff of any sentimental items or items that require rush processing.

I understand that [Insert Company] is not responsible for the disposal of non-salvageable items not listed in the sentimental or rush documentation.

I informed the team of any pre-existing damaged items, and they removed or assessed them as requested.

If someone in the household has allergies to detergents, the detergent brand and product I prefer is:

I confirm that any pre-packed contents I provided do not contain dangerous goods, weapons, flammables, or poisonous materials.

I understand that [Insert Company] is not liable for the condition of items I personally packed and that I have waived the offer for them to be repacked.

I confirm that all contents provided to [Insert Company] belong to me and are part of the insured claim.

No items belonging to landlords, tenants, or others have been included.

I authorize [Insert Company] to inventory, photograph, and document my contents and provide me online access to review them.

I understand that if I decline pack-back setup, [Insert Company] cannot provide warranty coverage for claim-related issues.

I acknowledge that [Insert Company] is not responsible for missing or damaged items if setup is declined.

Am I satisfied with the quality of the contents restoration?

How was my initial experience with the service?

How professionally did [Insert Company] staff conduct themselves?
(If someone stood out, please specify.)

Would I recommend [Insert Company] to others?

How does [Insert Company] compare to other professionals involved in my claim?

Am I satisfied with the customer service provided by the office team?

Have I reviewed my contents using the iCat Homeowner Portal?
If yes, how was the experience?

I confirm that no damage was caused to my property by [Insert Company] staff or any subcontractors.