iCat Support

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

Try using different keywords or checking for typos.

No tickets found

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

English

Español

 will show you how to correct the problem if contents pictures were accidently added to room photos… Follow the Prompts 
[Inline 

] Note: 
 If you have done this with more than 100 items, you may

How To Turn Room Photos into Content Items

 Notes, Box Label Notes)… Talk, type, or use 

 to enhance your notes for reporting or review: 
Admin Notes: For internal… Inspection Notes: used by quality control technicians 
 Task Notes: actionable notes that turn into tasks 
 

 walks you through each column and how to interpret the data to help you and your teams make… You can watch the 

 to learn how to understand and best leverage our Manager's Statistics View… [Inline 

 tutorial walks you through inventorying a large non-boxed content item for cleaning and restoration

 to learn how to navigate the Non-Salvage portion of the Homeowner Contents… [Inline 

Homeowner Non-Salvage Photo Valuation Review

Create, Group, and Print Custom Documents for a Job

 your team will watch - from admin to field tech - to elevate… [Inline 

The iCat Approach: Introduction to Non-Salvage Inventory

 shows you how it can be done in the cloud browser. 
[Inline 

are two core approaches to using iCat to inventory non-salvage contents (which are outlined in the 

 will help you understand the who, what, and why associated with this… [Inline 