iCat Support

Support MD

FIELD OPERATIONS (PACK-OUT & PACK-BACK)

You will need an internet connection, tenant name, login, and password to log into the iCat Inventory App.

Download the app by searching:
“iCat Inventory – Contractor Edition” on the…

Log into the iCat Inventory App

Go through each room and take Walk-in Pictures to capture the loss site prior to your teams starting any inventory or manipulation.

Document Rooms with Walk-in Pictures

Overview of optional tools that support packout documentation — including Digital Tags, Rush, Notes, Box Notes, AR measurements, and status pinning.

Packout: Optional Inventory Tools

QuickShot Inventory is built for speed. It rapidly captures simple non-salvage items and individually billable clothing items by creating a line item for every photo. This article explains why QuickShot…

QuickShot Inventory — When to Use It, Why It Exists, and What It’s Designed For

iCat Inventory App - Contents Inventory View

Navigate the Contents Inventory List

Use voice to text or simply type a note when documenting rooms using the mobile inventory app.

Add a Room Note in the Inventory App

One way to add a photo after upload is to use the Contents Production View while connected to the Internet.

How to Add a Photo after Upload

Best practice for handling items that may have no value, be parts or pieces, or are unclear during pack-out.

Using a Homeowner Review Room for Questionable Non-Salvage Items

A best-practice guide for team leads and supervisors to ensure every pack-out is clean, organized, and ready for warehouse receiving.

Road Lead: How to Review a Pack-Out InventoryRoad Lead: Review Pack-out Inventory

When you're working offline, use Local Room Sync to share the full room list—including backend room IDs—so all devices upload inventory into the same room in iCat.

Local Room Sync (Offline) — How to Share Room Lists & Backend Room IDs Between Devices

The first conversation with the insured sets the tone for the entire service appointment. This interaction should happen at the start of every on-site visit when the insured is present…

Talking to the Insured On-Site

Item Status

Learn what non-salvage inventory is, why adjusters care so much about it, and how iCat helps you deliver professional, revenue-generating results.

Non-Salvage Inventory 101: What It Is and Why It Matters

Be safe and protect yourself and the company by documenting the site conditions before you leave for the day.

Take Walk-Out Pictures When Leaving

Pack-Out Inventory (Mobile App)

How to inventory contents into a flat-rate cleaning box and capture photos for supporting documentation.

Flat-Rate Cleaning Boxed Inventory

How to inventory items into a box where each item is billed individually using Quick-Shot.

Bill-By-Item Inventory with Quick-Shot

How to inventory items into a box where each item is billed and tracked individually using item barcodes.

Bill-By-Item Box Inventory (With Item Barcode Tracking)

How to inventory a large, restorable single item using an item barcode for full tracking through restoration.

Large Single Restorable Item Inventory (With Item Barcode Tracking)

How to inventory a large restorable item when surrounding clutter prevents clean photography.

Large Single Restorable Item (Cluttered Environment)

How to inventory a large, non-boxed item that will be removed from the home and stored without cleaning or restoration.

Large Single Storage-Only Item Inventory

How to inventory contents into a box that will be stored and returned as-is, without cleaning or barcode reprinting.

Storage-Only Boxed Contents Inventory

How to capture non-salvage items quickly and efficiently using rapid-fire Quick-Shot Inventory.

Non-Salvage Inventory Using Quick-Shot Mode

How to inventory non-salvage items that require manual descriptions, quantities, or additional supporting photos.

Standard Non-Salvage Inventory: Single-Item Workflow

Inventory any type of content item with billing, tracking, and reporting in mind.

How to Inventory Contents

Find answers and get help from Intercom Support and Community Experts

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