During pack-out, your team will often find items that appear to have no value, are parts or pieces, or should not be inventoried because they are not individually purchasable.
Instead of discarding them or creating unnecessary non-salvage entries, use the Homeowner Review Room process so the insured can decide what has value.
Workflow
1. Create a Room Called “Homeowner Review”
Add one room to the job named Homeowner Review.
This is the designated place for photographing all questionable items left inside boxes.
2. Take Clear Group Photos
Leave the questionable items in the box and take overview photos under the Homeowner Review room.
These photos ensure your admin team can create a proper line item if the homeowner identifies value—whether by reviewing the physical box or by reviewing images from a room report, depending on your company’s workflow.
3. Homeowner Reviews and Decides
If the homeowner believes an item does have value, the admin team can:
Convert that photo into a new inventory item, and
Ensure it appears on the Schedule of Loss,
so the insured is properly compensated.
4. Avoid Over-Inventorying
This workflow helps reduce:
Time spent inventorying non-claimable items
Entries for pieces, parts, or accessories with no value
Confusion or clutter inside the inventory
Unnecessary valuation work later
Why This Matters
Using a Homeowner Review Room ensures:
Faster, cleaner pack-out
Reduced time spent on low-value items
Fairness for the homeowner
Proper documentation when uncertainty exists
Clear communication between field teams and admin teams