iCat Support

Learning iCat?  New to technology powered contents?  Need to convince your teams?  Inspire them by letting them know WHY we use iCat.

New to iCat?  Rallying your teams? Here are some talking points.

What do you do next? How do you learn how to use the software? Get advice on best practices when adopting a technology infrastructure.

How to Approach iCat Training

Review this example of a typical contents process).  How does this resonate with your operations?

The Contents Process

Support MD

Learn how to implement iCat as your contents technology infrastructure.

iCat Training

Making first contact with your insured is the best opportunity to start the claim on the right foot.

1. Contact the Insured: Introductory Call

2. Enter a New Job in iCat

Schedule your initial visit to the loss site.  Use the field services tool within it, if needed, to help organize a busy schedule.

3. Arrange On-site Pack-Out and Inventory

1. Receive a New Job

Pre-print inventory labels to be used at a pack-out.

1. Generate Pack-out Inventory Barcode Labels

First conversation with the insured at the start of every on-site field service where the insured is available at the loss site.

2. Talk to the Insured On-Site

Go through each room and take Walk-in Pictures to capture the loss site prior to your teams starting any inventory or manipulation.

3. Document Rooms with Walk-in Pictures

Be safe and protect yourself and the company by documenting the site conditions prior to leaving for the day.

6. Take Walk-out Pictures When Leaving

2. Pack-Out Inventory

Find answers and get help from Intercom Support and Community Experts

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