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Insured Checklist
Insured Checklist

What questions do your teams ask before starting a Pack-out? Here are ideas to protect your company and ensure a smooth pack-out.

Support MD avatar
Written by Support MD
Updated over a week ago

Insured’s Checklist:

Insured First and Last Name: Jane Doe

Date: _________________________

Before Packout:

  • [Insert Company] staff informed me about the process.

  • [Insert Company] staff informed me to remove high-value, dangerous, and illegal contents such as cash, jewelry, medication, credit cards, passport, firearms and illicit drugs.

  • I informed [Insert Company] staff about sentimental and contents I need rushed.

  • I will not hold [Insert Company] responsible for the disposing of non-salvageable contents not outlined in the sentimental form.

  • I informed [Insert Company] staff about damaged items during packout, and they removed/assessed everything as requested.

  • Special instructions on dry cleaning/laundry: If there are allergy reactions to any laundry detergent, please specify the detergent make and model you use _________________________

  • Regarding pre-packed contents, I confirm there are no dangerous goods, weapons, flammable or poisonous goods. [Insert Company] is not liable for items I packaged and that I waived the offer to repackage them.

  • I, the undersigned policyholder, confirm that all the contents belong to me and are part of the claim. I have not included any contents belonging to the landlord or tenants.

  • I authorize [Insert Company] to list and document the contents and provide me online access to view them.

Before Pack-back:

  • [Insert Company] staff informed me that no warranty is covered for claim-related issues if I decline setup.

  • I am fully aware that [Insert Company] is not responsible for any damaged or missing contents if setup is declined by me.

After Pack-out or Pack-back:

  • Satisfied with the quality of the contents restoration?

  • How was your initial experience?

  • How well [Insert Company] staff conducted themselves during pack-out or pack-back. Is anyone in particular?

  • Would you recommend our services to others?

  • How do we compare to other professionals involved in your claim?

  • Satisfied with the customer service provided by the office staff?

  • Have you reviewed the contents using iCat Homeowner Portal? How was your experience?

  • No damage was made to the property by Your Company staff or any of their subtrades.

Any Other Comments:

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

Road Lead’s Full Name & Signature

_______________________________ _______________________________

Insured’s Full Name & Signature

_______________________________ _______________________________

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